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FAQs: IELTS

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Where can I get practice material?

You can prepare for IELTS with our IELTS Test Preparation Courses or access additional practice materials here: https://www.ieltsessentials.com/global/prepare

When can I have my photo taken?

Before test day:

You can have your photo taken at UNSW Global Student Services (level 1, 223 Anzac Parade, Kensington, open Monday to Friday 9.00am - 4.45pm).

If you have already had your photo taken prior to test day, you should arrive on test day at 8.15am.

Please note, you cannot have your photo taken after 2pm on the day before your test.

On test day:

You can have your photo taken on test day at the test centre at 223 Anzac Parade, Kensington. You must arrive on test day at 7.45am.

You MUST bring your passport with you; otherwise, you cannot sit for the test.

Please note that you must have your photo taken for each IELTS test that you register for.

Is my Speaking test included in my booking?

Yes, it is. The exact time of your speaking test will be communicated with you on the morning of your test.

What if I need a different time for the Speaking test?

If you need to request a specific time for your Speaking Test due to work commitments or childcare arrangements etc. please email ielts@unswglobal.unsw.edu.au no less than three days before your test.

Can I apply for a test if I live interstate?

Yes. You must be able to arrive at the test centre at the time of your test. You will not be admitted into the test if you are running late.

Can I change my test date?

Yes, but it may not be possible to do this in the five weeks before the test date. There will be an administrative fee of AUD$82.

You must go to UNSW Global Student Services (level 1, 223 Anzac Parade, Kensington, open Monday to Friday 9.00am - 4.45pm) to submit an IELTS Request for Refund or Test Date Transfer Form and pay the fee. Please bring your valid passport.

If you cancel less than five weeks before the test date you may not receive a refund.

Can I cancel my test?

Yes, but you have to do this at least five weeks before the test date.

You must go to UNSW Global Student Services (level 1, 223 Anzac Parade, Kensington, open Monday to Friday 9.00am - 4.45pm) to submit an IELTS Request for Refund or Test Date Transfer Form. Please bring your valid passport. You will receive a refund, less a cancellation fee of AUD$82.

If you cancel less than five weeks before the test date you may not receive a refund.

What happens if I am too sick to attend the test?

If you are unable to attend the test due to illness, you should complete an IELTS Request for Refund or Test Date Transfer Form.

It also needs to be completed and stamped by your doctor and be accompanied by an original medical certificate. You have up to five working days after the test date to submit all documentation.

Requests for a refund or transfer will not be accepted after this time. Please bring your passport when you lodge your refund/transfer request.

Can I change my test module (Academic/General Training) after booking?

If places are available, you can change test modules no less than 3 days before your test date.

Take your valid passport, payment confirmation email, and completed IELTS Request for Refund or Test Date Transfer Form to UNSW Global Student Services (Level 1, 223 Anzac Parade, Kensington, open Monday to Friday 9.00am - 4.45pm).

There is no fee charged for a module transfer on the same test day, provided there are available places in the different module.

How do I change my address?

You can complete the Change of Address Form placed on your desk on test day, or email us at ielts@unswglobal.unsw.edu.au. If you contact us by email, please provide your full name, date of birth and passport number, and be sure to email us from the same email account you used to register for the test.

Where can I put my personal belongings on test day?

You must leave all personal items in the bag room. This includes electronic devices and mobile phones (switched off), watches, wallets, keys, hats and coats. The bag room will be locked for the duration of the test. No responsibility will be taken by the centre for the loss of any personal items on test day.

Only your passport and drink in a clear plastic bottle (labels removed) can be taken into the test room. Stationery is provided.

What do I do if I have a new passport since registering for the test?

If you have a new passport since registering for the test, you must present your new passport to an IELTS staff member at UNSW Global Student Services at least 3 days before the test date.

How are the results mailed?

If you choose not to collect your results in person at the allotted collection time (which is normally 13 calendar days after your test), results are sent by regular mail with Australia Post.

If you wish to have your results sent by Express Post or Registered Post, please hand a prepaid Express Post or Registered Post envelope (available from Australia Post) to the supervisor on test day. Please complete the front with your name and full postal address. We will complete the sender's details.

Alternatively, we can arrange the postage for you. The fee is $25, payable at the UNSW Global Student Services Centre (level 1, 223 Anzac Parade, Kensington, open Monday to Friday 9.00am - 4.45pm).

Can I have my Test Report Form (TRF) posted overseas if I leave Australia before the results are released?

If you will not be in Australia when the results are due for release, you can

  1. Bring a prepaid International Express Post or International Registered Post envelope (available from Australia Post) and give it to the supervisor in the morning before your test. Please complete the front with your name and full postal address. We will complete the sender’s details.
  2. Bring a prepaid International Express Post or International Registered Post envelope (available from Australia Post) and hand it to Student Services if you are having your photo taken before test day. Please complete the front with your name and full postal address. We will complete the sender's details.
  3. We can arrange the postage for you. The fee is $25, payable at the UNSW Global Student Services Centre (Level 1, 223 Anzac Parade, Kensington, open Monday to Friday 9.00am - 4.45pm).
What if I have not received my TRF (results) in the post or have lost my TRF?

Please complete the Application for the Issue of Additional TRFs form and submit it either in person at the UNSW Global Student Services Centre (Level 1, 223 Anzac Parade, Kensington, open Monday to Friday 9.00am - 4.45pm) or via email.

Please ensure you notify us about results not received within 3-12 weeks of the release of results.

If you have lost or damaged your TRF, please complete the Application for the Issue of Additional TRFs form. Please note there is a $20 Admin fee for the issue of replacement TRFs. You must go to UNSW Global Student Services (level 1, 223 Anzac Parade, Kensington, open Monday to Friday 9.00am - 4.45pm) to submit the form and pay the fee. Please bring your valid passport.

Can I request that a copy of my TRF is sent to government departments, approved professional organizations, employers or languages schools?

If you complete the appropriate section in your initial online application, we can send up to five free copies to government departments, approved professional organizations, employers or languages schools.

We cannot send copies to relatives, immigration agents or education agents. $20.00 will be charged for each copy requested after the test and you must complete the Application for the Issue of Additional TRFs Form.

If you want your results to be sent to any overseas institutions, you must provide an addressed, pre-paid envelope (per overseas institution) or we can send these to your chosen institution for a $25 postage charge per copy (total of $45 for the additional TRF plus international postage).

A number of institutions are registered to accept electronic TRFs from a Test Centre so you should check if your institution is registered to receive results electronically. There is no charge for this electronic service.

Can I apply for a re-mark?

Yes. You must complete an IELTS Enquiry on Results (EOR) form and lodge it with your original Test Report Form (TRF) and bank details at UNSW Global Student Services (Level 1, 223 Anzac Parade, Kensington open Monday to Friday 9.00am - 4.45pm) within six weeks of the test date.

Remarks are generally completed within 3 weeks. The fee is $176 which is refunded if your band score(s) change. The fee is the same if you request for one, two, three or all four components of the test to be re-marked.

What’s the address for UNSW Global Student Services?

UNSW Global Student Services

Level 1, 223 Anzac Parade, Kensington

Open Monday to Friday 9.00am - 4.45pm

On Test Day

You can have your photo taken on test day at the test centre at 223 Anzac Parade, Kensington. You must arrive on test day at 7.45am.

You MUST bring your passport with you; otherwise, you cannot sit for the test.

Please note that you must have your photo taken for each IELTS test that you register for.