Student services

Make your international study experience the best it can be.

2022 UNSW Global Photoshoot - Student Services

UNSW Global is more than just a place to prepare for university; it is a supportive community for students from around the world. We know you’re excited about living and studying overseas, and our range of services will help you settle in, start classes and enjoy life here in Sydney – so you can focus on making the most of this great opportunity.  

A supported learning journey

Achieve your academic goals 

You will enjoy a personalised learning experience with individual support from dedicated and experienced teachers. You’ll have access to UNSW’s world-class facilities from day one and can join clubs and societies like Study Club to reach your potential. 

Support from day one 

As soon as you’re enrolled, dedicated teams are here to help you manage life at university, from advising on accommodation options and getting set up at on campus, to helping you study more effectively and looking after your health and wellbeing. And if you’re under 18, there’s a care program just for you. 

Taking care of you 

While study is a big part of your life here, UNSW Global can also help make sure your wellbeing is taken care of. There’s help with adjusting to a new culture and being away from home, as well as health services on campus you can use to stay healthy and well.  

Academic support and progression

Once you’ve accepted your offer and enrolled as a UNSW Global student, the dedicated online Student Hub is the place to go for support on your learning journey. Here you’ll find everything you need including Orientation and program information, links to Study Club, Timetables, Academic Calendar and more. But if you need more hands-on help, you can book an appointment with one of our Academic Advisors. They’re here to support your progress, listen to your academic goals and help you get the right habits in place to achieve them.

Talk with our team about: 
  • Developing excellent study habits 
  • Managing online study 
  • Understanding your results 
  • Understanding your timetable 
  • Setting academic goals (like reaching your desired GPA for your degree) 
  • Academic standing interviews 
  • Academic Integrity at UNSW 
  • University compared with high school study 
  • Future study options 

Wellbeing support

Personal wellbeing goes hand in hand with academic achievement, and our team of Student Support Advisors are here to help you navigate the challenges of living and studying in Australia. No issue is too big or small, and we want you to feel assured that extra support is here at UNSW Global when you’re on this exciting journey, but away from your family. 

Talk with our team about: 
  • Adjusting to life at UNSW Global and the broader community (home sickness, cultural, social and academic adjustment) 
  • Personal and family issues 
  • Financial difficulties 
  • Understanding UNSW Global policies and procedures 
  • Provide support if you are experiencing distress 
  • Services available and where to get help 
  • Requesting education adjustments if you need additional support for your studies 

Life on campus - facilities

During your time at UNSW Global you can immerse yourself in the full university experience – our building is across the street from UNSW Sydney’s main Kensington campus. As a UNSW Global student, you have access to UNSW’s world class facilities, and you are part of an active, vibrant, and diverse student community of more than 60,000 people.

Enjoy access to a premier learning environment at the fully refurbished UNSW Global campus. Designed to enhance the student experience in a bright, modern and sleek setting. The newly refurbished campus includes upgrades to the Student Common Room, Student Hub and Courtyard – featuring a student focused furniture layout, with relaxed seating, lounges and area’s for private group work or individual study. 

Learn more about UNSW Global facilities

Life on campus – health services 

Your health and wellbeing is important. At UNSW Global, you can easily access a range of facilities and services on campus to support your physical and mental health. This includes free, confidential consultations at UNSW Counselling and Psychological Services (CAPS).  

Health services include: 
  • Medical clinic 
  • Optometrist 
  • Dentist 
  • Doctor 
  • Physiotherapist 
  • UNSW Counselling and Psychological Services (CAPS) 

Meet new friends from around the world

One of the best things about UNSW Global is the lifelong friendships you’ll make, with people from all over the world! There are plenty of opportunities to meet people outside the classroom, and it gives you the opportunity to practise your English-speaking skills, build your confidence, and develop professional skills and networks.  

Join in and meet new people at:  
  • Conversation Club 
  • Study Club 
  • Arc – UNSW’s Student Association (with more than 300 student clubs and societies!)  
  • An introductory tour of Sydney, Bondi to Coogee Coastal walk or join a day trip to Taronga Zoo, Blue Mountains or Port Stevens.

Leadership and professional skills 

There’s more to your degree than what you learn in the classroom. With your future career in mind, there are also ways to build your leadership and professional skills while studying at UNSW Global.  

Join the UNSW Global Volunteers, a group of students who want to develop their professional, social and communications skills, while supporting the wider UNSW Global community. You can join activities and excursions for free if volunteering, earning certificates, reference letters, prizes and invites to social events. You could even be considered for UNSW’s Ambassador Program. 
 

Find out more

Teams to support you

Once you become a UNSW Global student, there are teams of dedicated staff who are here to make your experience the best it can possibly be, whatever you need help with. Once you’ve enrolled with us, try one of the support channels below.  

  • The Admissions and Enrolment team: This team can answer your questions when you’re in the process of applying and enrolling in your UNSW Global program (this is separate to the admissions process). 
  • The Student Services Team: Once you’re a Global student, this team is here to answer all your general enquiries. 
  • Student Advisers: If you have some academic or personal issues ​that you need some help with, book an appointment with a student adviser through Moodle or reach out via email. 
  • The Academic Services Team via Student Services: This team is here to help you with exams, timetables, course documentation, Moodle and more. 
  • Student Progress Team: Reach out to this team for help understanding your results, managing your studies and progress, advice on future study options and setting academic goals (i.e. reaching desired GPA for degree entry). 


If you’re a current student and you want to reach out to one of these teams or a future student interested in joining us – send an enquiry.

Contact UNSW Global