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Frequently Asked Questions

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Get started & order

A school code and password were issued to your school when it initially registered with UNSW Global. Ask the UNSW Global contact in your school for the details. Alternatively, Contact Us or use the online forgot password.

Log in to the UNSW Online Shop and click on My Account to view the primary contact email and address details that UNSW Global has on file for your school.

Click here to Contact Us.

We use the primary contact email address to send official notification including order confirmations, account activations for the online UNSW Global Assessment Platform and results release announcements.

It’s possible your school’s firewall is blocking access to the UNSW Global shop. Contact your school’s IT department for more assistance. If you are still experiencing difficulties, please Contact Us.

For support and templates, please go to the ICAS support page.

The support link will also be available from the Online Assessments Platform this year for easier access.

If your school used the UNSW Global Assessment Platform last year, your user account is still active. If you are a new school, an activation email will be sent to your school's nominated administration email address shortly after your order is placed online.

All invoices go to your school’s administration email that we have on file.

Parent Payment System

At this point, only Australian schools can use the Parent Payment System.

The Parent Payment System closes on 2 August 2020.

Visit the UNSW Global shop and sign in with your school code and password to track your parent orders.

No, the Parent Payment System is only available for ICAS.



Yes, we have standard templates that your school can adapt to suit your needs. Go to the Support page, select the relevant assessment and navigate to the ‘Communicate’ section.

The following provide information about our privacy policy:


Prepare for testing

Setup for teachers

There are two types of teacher roles in the Assessment Platform: Teacher and Unrestricted Teacher. We recommend that any staff who are going to be supervising the test on test day be assigned the Unrestricted Teacher role and not the Teacher role, so as to have access to all students who will be sitting the ICAS tests. This is especially useful for secondary school staff who are supervising students from different home-room classes. If you wish to allocate the Teacher role to your staff, you will need to ensure that you include class information in your student import and that you assign class(es) to teachers. Students can only be allocated to one class in the Assessment Platform. The class field is not mandatory for ICAS when uploading student details into the Assessment Platform.

If there are staff in the school with the Teacher account type, you must assign them a class. To do this, click “Assign classes to teachers” from the School Coordinator dashboard. Ensure the Teacher accounts have been activated prior to assigning classes to teachers.

Note: As the School Coordinator and Unrestricted Teacher roles already have access to all the students in the Assessment Platform, you do not need to assign them any classes.

Setup for students

No, your school does not need to import students into the Assessment Platform. This will be done automatically.

The class is not a mandatory field for ICAS Assessments or Reach Assessments. It is a mandatory field for Jet Assessments.

If you have already uploaded your student data without classes, you will need to reupload the spreadsheet with the class field populated. You can only add a class to existing individual student records if the class already exists in the Assessment Platform.

All the user roles except School Leader can edit the name of a student. It is important that the student’s name is spelled correctly as it appears on their ICAS and Reach certificates.

Note: Any changes to student information, e.g. Name, DOB, must be done prior to the student sitting the assessment.

All the user roles except School Leader can edit the name of a student, by logging into the Assessment Platform, going to Manage Students, clicking the student’s name, then clicking Edit Student.

Gender is not a compulsory field. If you upload this information into the Assessment Platform, it will appear in the online reports where you will have an option to view results by gender. The reports are only visible to school users of the system.

If your school is interested in analysing results by gender you can include gender details when you import student data into the Assessment Platform. By doing this you will subsequently be able to filter by gender when viewing the student reports in the Results and Reports Portal.

Edit the student’s DOB by logging into the Assessment Platform, going to Manage Students, clicking the student’s name, then clicking Edit Student.

Please Contact us so the correct licences can be issued.

ICAS Spelling Bee and ICAS Writing both require the locked-down browser application, Replay. Only one download of Replay per device is necessary.

Setup for devices

This is required to assess if student devices meet all the requirements.

Please use the Technical Readiness Test to assess suitability.

Chromebooks must be running as Managed Devices in Kiosk mode for assessments requiring the locked-down browser application. See full technical requirements for Chromebooks and other supported devices.

Set up for the physical testing space

Yes, as long as it has a suitable internet connection.

Yes, as long as it has a suitable internet connection. We recommend that you limit a test session to a maximum of 100 students.


Sit the test

Yes. On the day of the Reach or ICAS test, the supervising teacher needs to log in to create and start the test session.

Yes. There are test supervision instructions (PDFs) for each subject for ICAS and Reach assessments. These can be accessed from the relevant support page under the ‘Sit the tests’ section. In addition, once a user has logged into the UNSW Global Assessment Platform, you can access the test supervision instructions from the dashboard.

You can schedule them before, during or after school.

Each student is provided with their own unique one-time code to access their test. They access their test via a test session code that the teacher creates on the day of the test. In addition, the student can only access the test once the teacher has started the test session. The teacher monitors the students that are sitting the test during the test session via the Supervise Live Test screen in the Assessment Platform.

If a student, for example, becomes ill during the test the teacher will pause the student’s test. This means that the student will not be able to access it from home. Where appropriate, on a subsequent day within the official sitting period, the teacher can create a new test session for the student. The student can continue with their test using the same one-time code and the newly created test session code.

Pause is used to temporarily stop a student’s test. They will be postponed when the session closes at the end of the day. And then can restart another day with a new session code and will continue where they left off.

If a student logs in to a test AFTER you have started the test session, you will have to manually allow them into the test. Do this by clicking on the Waiting Entry tab. Check the box next to each student’s name, then click Allow Start. Click Confirm.

Click Start Session on your Supervise live test screen.

Reload the page/ refresh the browser and the question should render correctly.

If the question is still not rendering correctly, check the browser and device meet the technical specifications for the test.

If the non-rendering is confined to only a few students in the session, then it’s most likely a connectivity issue.

Check you have asked the students to enter the test session code first and then their own one-time code. Both codes are 8-characters in length.


Review results

The results for all tests are available in the Results and Reports Portal. Access to the Portal can be done in the following ways:

  • Go to the Results and Reports Portal and log in using your school’s 8-digit school code and password. Or if you have an account for the UNSW Global Assessment Platform, you can login using these credentials.
  • Go to the UNSW Global Assessment Platform and click on Results on the dashboard or on the Results icon in the navigation bar and follow the link. You will be taken directly to the Results and Reports Portal through a single-sign-on process.

No, you do not need to print certificates for ICAS as we supply printed certificates to your school. We will dispatch these out to you.

Results for all ICAS subjects, except Writing, are released online approximately 4-6 working days after the official sitting window has closed. Writing is released approximately 4-6 weeks after the official sitting window has closed.

In 2020, due to COVID-19, a second sitting window was provided to schools in Australia and New Zealand for all subjects, except Writing. Results for this second sitting window will be released online by subject and region over a period of weeks. See details.

Student certificates are despatched to schools approximately 2 weeks after results are released online.

Note: ICAS Writing not offered in 2020.

The results for all tests are available in the student section of the Results and Reports Portal. A student accesses the Portal (https://www.unswglobal.unsw.edu.au/educational-assessments/results-and-reports-portal/) using their TAP-ID and PIN printed on the back of their ICAS student certificate.

Student certificates are despatched to schools approximately 2 weeks after results are released online.

If a student has participated in ICAS previously their TAP-ID and PIN from the prior year should provide access to the Portal.

Need further support?

Our friendly customer service team are ready to assist you with your queries.
Call us on:

Australian Toll-Free Tel: 1800 940 633

New Zealand Tel: 0800 778 010

or contact us.

Schools outside of Australia and New Zealand: Contact your local representative