ESOS Information, Policies and Procedures


The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia's laws promote quality education and consumer protection for overseas students. These laws include the Education Services for Overseas (ESOS) Act 2000 and the National Code. More information about the protection available to overseas students under the ESOS framework can be obtained from Australian Education International.

PDF File ESOS Framework - providing quality education and protecting your rights
PDF File Easy Guide to ESOS

As a CRICOS-registered provider, UNSW Global Pty Limited and its educational groups UNSW Foundation Studies and UNSW Institute of Languages delivering courses to international students are obliged to meet regulatory requirements and to ensure that the highest possible quality standards are met.

As required under the National Code 2007, the following Policies and Procedures apply to the management of our international student affairs:

Policies and Procedures


UNSW Foundation Studies
PDF File Complaints and Appeals Policy and Procedure
PDF File Completion Within The Expected Duration of Study Policy and Procedure
PDF File Course Progress Policy and Procedure
PDF File Course Credit Policy and Procedure
PDF File Attendance Policy and Procedure
PDF File Deferral, Suspension and Cancellation Policy and Procedure
PDF File Compassionate and Compelling Circumstances Policy and Procedure
PDF File UNSW Global Conditions of Enrolment
PDF File UNSW Global Transfer Between Providers Policy and Procedure

UNSW Institute of Languages
PDF File Complaints and Appeals Policy and Procedure
PDF File Completion Within The Expected Duration of Study Policy and Procedure
PDF File Course Progress Policy and Procedure
PDF File Attendance Policy and Procedure
PDF File Deferral, Suspension and Cancellation Policy and Procedure
PDF File Compassionate and Compelling Circumstances Policy and Procedure
PDF File UNSW Global Conditions of Enrolment
PDF File UNSW Global Transfer Between Providers Policy and Procedure

Business groups


Overseas offices



Foundation Year Students
UNSW Global Pty Limited, 12-22 Rothschild Avenue, Rosebery, NSW, 2018, Australia | PO Box 6666, UNSW NSW 1466 |
Phone +612 8117 2017 | Fax +612 8117 2019 | ABN 62 086 418 582